Security Package Terms and Conditions

This page summarizes conditions for Canadian Security Professionals Inc. (CSP) security packages and related services. Your signed agreement specifies the equipment, services, pricing, initial term and conditions applicable to your account. This summary does not replace your agreement or amend existing customers’ contracts. Nothing on this page limits your rights under applicable law.

Packages, Pricing and Eligibility

Monitoring plans start at $36.99 per month, plus applicable taxes. Monthly fees depend on the package, equipment and services selected. Equipment and installation charges are additional unless expressly included in the offer.

Standard promotional packages require an initial monitoring term of at least 36 months, depending on the offer selected. Your quote and signed agreement specify the initial term, included equipment and applicable charges.

Offers are subject to service availability, equipment compatibility and applicable credit requirements. New-customer promotions and restrictions on combining offers apply where stated in the offer.

Month-to-Month Monitoring

Customers who prefer not to enter into a long-term agreement may choose an eligible monitoring plan with an initial fixed term of one month, followed by monthly continuation. This option requires all equipment to be purchased upfront and applicable installation charges to be paid.

Cancellation notice requirements, effective dates and amounts payable are determined by your agreement and applicable law. No early termination penalty applies to ending monthly continuation. Charges properly payable through the effective cancellation date remain due, subject to your legal cancellation rights.

Renewal and Cancellation

Following the initial term, service continues month-to-month at the then-current account rate unless cancelled in accordance with your agreement and applicable law. Any rate changes are subject to your agreement and applicable notice requirements.

Cancellation notice requirements and effective dates vary by province and agreement type. Please refer to your signed agreement for the requirements applicable to your account.

Cancellation during an initial term may require payment of remaining service charges where provided by your agreement and permitted by law. This does not apply where you have a contractual or statutory right to cancel without those charges. Refunds of prepaid charges are handled in accordance with your agreement and applicable law.

Equipment Ownership

Equipment expressly purchased outright becomes yours upon full payment of its purchase price. Other CSP-supplied equipment transfers under your agreement’s conditions, generally after completion of the initial term and payment of amounts due, or satisfaction of applicable early-termination payment obligations. Existing customer-owned equipment remains yours.

Equipment ownership does not include ongoing monitoring, cellular connectivity, app access, cloud storage or other subscription-dependent features after the relevant service ends.

Billing and Payments

Recurring service charges are generally payable in advance by pre-authorized credit card or bank payment. Initial charges may be prorated. Any alternative payment arrangement must be approved by CSP and documented in your agreement.

Taxes, authorized changes and other adjustments permitted by your agreement and applicable law may affect the amount payable. Cancelling a payment authorization does not itself cancel your service agreement or eliminate amounts properly owing.

Warranty and Service Protection

Applicable newly installed equipment and labour include a one-year contractual warranty, subject to your agreement and statutory rights. Lifetime Service Protection applies only where included or purchased and is subject to eligibility conditions and exclusions. Coverage varies by equipment type, battery type and the nature of the service required.

Existing takeover equipment is not covered by CSP’s contractual warranty unless expressly agreed. Upgrades required because of network retirement, technological obsolescence or other specified changes may be chargeable under your agreement.

Monitoring Services

Professional monitoring begins upon activation by CSP and is provided according to your selected plan and agreement. Where Visual Video Verification is included in the customer’s selected service, authorized monitoring personnel may review alarm-related images, video clips and, where permitted, live video for alarm-verification and response purposes, subject to the access limits and conditions in the customer’s signed agreement. Visual Video Verification does not involve continuous viewing or monitoring of customer cameras. Services depend on equipment, power and communication networks. Emergency-service dispatch, attendance and response times are not guaranteed.

Permits and Additional Charges

Local permits, false-alarm fees and other emergency-service charges may apply and are not included in monitoring fees. Applicable charges billed to CSP may be collected together with a $25 administrative fee under your agreement and payment authorization, subject to applicable law. The administrative fee does not apply to charges billed directly to you.

Moving or Transferring Service

Moving, selling or leaving the premises does not automatically cancel your agreement. Relocation or transfer options may be available, subject to your agreement, service availability, approval and applicable charges. See our Security System Relocation page for details.

Insurance and Liability

CSP is not an insurer, and its services do not replace appropriate insurance. Your agreement contains applicable warranty provisions, exclusions and limitations of liability, subject to applicable law.

Last Updated: September 28, 2026