Qolsys IQ Panel 4

Customer Testimonials & Reviews

5.0

06:46 10 May 23

Installation was very professional and friendly. System panel is 'user' easy, multi-functional and the camera quality is excellent. Big thanks to Hardeep for a very friendly and seamless install, ask for him to do your install. 🙂

Sapir Sosnovsky

06:46 09 May 23

They lock you into a contract and do not offer the services that they promised and then argue with you or hang up the phone when you need help. Stay away! and their prices are extremely over priced

Corazon perez

06:46 08 May 23

I am extremely satisfied with my overall experience with Csp. From the sales department/account manager Katie, to the Technician Hardeep, I couldn’t ask for a better customer service. All my queries were answered and responses were timely.Would’ve given more than 5stars if I could.

B. D.

06:46 08 May 23

I had a minor issue with the installation. They immediately called me and did their best to fix the problem. I really appreciate their efforts. This is the difference in customer service of privately owned small/medium businesses vs large enterprises like Telus/ADT, Bell, Rogers. CSP actually tries to solve the problem ASAP as opposed to big companies transferring you to 10 different people and doing nothing.

Hand2Heart CPR and First Aid Training

06:46 24 Apr 23

Tamim installed my system today and was very professional, patient and kind. I felt very comfortable navigating the system after he explained everything in great detail. Very happy I have chosen this company, and that Tamim was my installer!

Sherri N

06:46 15 Apr 23

I did extensive research on security and alarm monitoring companies, and CSP was fantastic. From my research, CSP was in my top 5 places to get more information, and their customer service and product options were the best. While CSP's monitoring fees are on a par with some other companies, the big selling factor for me was that equipment was free (saving me at least $500). From the get-go, I received an immediate reply to my initial query (some other places didn't even call or write back for a couple of days). Via email and on the phone, Katie was extremely helpful, and tolerated my never-ending questions (thanks so much, Katie!). She arranged an appointment for my system to be installed immediately, on a Saturday. The technician, Hardeep, was prompt, friendly, and helped me determine the best way to set up my system for maximum benefit. Although many people are opting to DIY security with self-monitoring, if it's a monitored system you're looking for, go with CSP. I've already done the research for you! 😉

Mahmoud Elgamal

06:46 15 Mar 23

Pros: This company has very fast installation and their office manager Chelsee is professional, helpful and an excellent communicator. Cons: When the business where I was working went under and unexpectedly closed they asked for an incredibly unreasonable cancellation fee (full buyout of the 3 year contract), which was not explicitly stated in their contract. When trying to reach out to them to resolve the matter, whomever is responsible for the "CSP billing” account is completely unresponsive and unwilling to provide details of their cancellation policy or answer any questions at all. To say the least, this individual was very unprofessional and borderline shady to be perfectly honest. Additionally, a “supervisor” decided to involve a 3rd party whom they had a personal relationship with and started discussing the terms of our contract with them. It was a very bizarre situation in which said supervisor essentially didn’t want the contract broken to appease some building manager (unaffiliated with the business directly) they were buddies with. All in all it was a very strange and sketchy experience and I would not recommend getting involved with this company. If you do, ensure you read your contract thoroughly and have them clearly state their cancellation policy upfront. Also basics of customer service is to identify yourself, it was beyond frustrating to talk to "CSP billing" without knowing the name of the person I'm conducting financial transactions with, even when I explicitly asked for their name to avoid confusion or miscommunication as I was getting mixed answers, again no response. This individual/department is either sketchy or needs some serious training. They were very efficient sending the invoices to collect payments though. The email threads are there for them to review and hopefully they can do better next time. Response: Not surprised by your response, it aligns with your "no fault approach" to things. I NEVER identified myself as the business owner in any of our communication either verbal or in writing, this is a straight up lie and you're just protecting your image without actually working on improving things. I explicitly told you over the phone that I'm the manager and in fact the contract has the name of the owners as I explained to you over the phone. All my communications were also signed as a manager not owner. Maybe if you were not in such a rush to sign a customer up you'd have done things properly and demanded the signature of the owners not an employee as a guarantor. Your alleged upper management called me once and left a "call me back" vague voice mail without indicating what the call is in regards to and then followed to call me back again on the SAME day 6:33PM after normal working hours for most people, very professional as usual. Why on earth would I want to speak with you or your employees again? You didn't answer my email asking about the cancellation policy, didn't answer my email when I asked for a name, didn't answer my email when I asked to pay a 6 month cancellation fee (my attempt to negotiate to resolve things, which you seemed unwilling and instead preferred to continue your bullish approach to force me as an employee to pay the full 3 year contract out). You also didn't answer my email inquiring about why you did a back-to-back attempt to collect payments, knowing the 1st one was NSF. I even happily paid this absurd $100 NSF fee simply to rid myself of you and not have to deal with your extremely unprofessional company further (only one payment withdrawal was approved by me, for the record). My review is fair and objective, you're defensive and don't want to acknowledge your shortcomings as a company. Please stop harassing me and calling me, I want nothing to do with you or your company again.

Kriz P

06:46 15 Mar 23

Great security system that I would suggest to anyone. Had a great experience working with Katie. The technician installed the whole system within an hour.

David Shaw

06:46 15 Mar 23

Our new security system has just been installed. From the time I made the first enquiry to the install date, was only a few business days. Prior to the arrival of the installer, Rabah, I received both email and text notifications. He was very professional, pleasant and explained all that was required for me to feel confident.

Talal Alkhalaf

06:46 15 Mar 23

Best security company in ontario amazing services

Stephanie Selkirk

06:46 15 Feb 23

What a pleasant experience! My Technician "Rabah Haddad" was so thorough, kind and even put up with My kids repeatedly asking for high fives! He was so informative and helpful, took the time to explain things and show me the set up and how to change or fix everything. He went above and beyond and if I could give 10 stars I would! I couldn't of asked for a better experience. I'm so happy to be a customer of (CSP). (Eric) has been so helpful as well, he was so kind to try and help me troubleshoot on the phone And helpful through the email support as well. What an awesome company with out a doubt I recommend to anyone looking for an alarm company who actually takes the time to listen and show you everything. Thanks everyone!

Boris Zhorov

06:46 15 Feb 23

Special Thanksy to installer Rabah.

Vany Sada

14:56 20 Jan 23

Had a great experience working with Katie Tamim. They were helpful in determining the right package for us and installation happened quickly and smoothly.

Jonathan Larrad

14:56 19 Jan 23

Great customer service and installation went to plan. Products seem decent and technology behind the app seems great too. All in all, 5 stars well deserved.

christa laurent

14:56 10 Jan 23

Patrick did a great job installing our security system, really took the time to make sure we understood how to use it. Great conversation and very professional 10/10

Jodie Venema

14:56 03 Jan 23

Very quick at responding and extremely helpful! Very positive ongoing experience.

Daniel Paonessa

14:56 03 Jan 23

My wife and I just bought a new home and they made it very quick and seamless for us to get a system up and running. Excellent staff, very friendly. Highly recommend this company to anyone.

Timothy Banks

14:56 24 Dec 22

This is an updated review. It is rare to find a company that is responsive and keeps trying until they get it right. This is that company. We had a really bumpy start. It took three installation attempts to get it right. However, the whole team was involved in driving towards customer satisfaction. Our installation technician, Patrick, and the office team followed up repeatedly. Ultimately, a happy customer, so I am updating this review. The bottom line is that this team is not going to leave you stranded.

Elsa Santo Camara

14:56 24 Dec 22

Hardeep did a great job on installation. Extremelly friendly even with my dogs, very professional. Curtis was amazing at all times. Always willing to answer my questions and making suggestions. We love our new alam.

Sharif Hasan

14:56 24 Dec 22

They're truly professional, so far my experience is concerned. Curtis (sales) and Carter (technician) are nice and helpful.

Pauline Morris

14:56 24 Dec 22

Tamim was wonderful and helpful. I will highly recommend Canadian Security Professionals. I moved from Telus and services at Canadian Security Professionals far surpasses that of Telus. Katie was lovely and helpful to deal with. Thank you Canadian Security Professionals.

Jessica Maxwell

06:46 15 Dec 22

We are VERY impressed by the service we received! After looking into some of the bigger companies (Rogers, Telus) it was so refreshing to be helped by Curtis, who was very patient, friendly and knowledgeable. We had our system installed today by Rabah, and he was also incredibly friendly and knowledgeable (and great with our pet)! It was very helpful how he walked us through the system and using the app. He made everything very simple and easy. Would definitely recommend.

Lu E

14:56 24 Nov 22

I highly recommend Canadian Security Professionals. Just like others, I also think Katie is phenomenal. She answered all my questions, was very professional, and super friendly. Hardeep, the technician was also amazing.

Grenille Burchell

14:56 24 Nov 22

Being new Immigrants to Canada, a lot of the basic things in life look like a challenge to us. After purchasing our first home in Hamilton, Canada, we looking to install a security in our home for our safety as we do spend time away at time. Katie from CSP for the first person to reach out to us when we put in a request and quote. She guided us on the process as well as the FAQ on the systems as well as the various other options we could look at. She was patient and kept in touch through emails for over two months. We appreciate the guidance and details shared with us. On the installation day, we were assisted by Rabah Haddad, besides being patient and knowledgeable, he was extremely polite and down to earth. He answered all our queries with examples, a lot of questions were pretty silly, but he answered it with examples and live demos. Thank you Katie and Rabah

Linda Kasprzak

14:56 24 Nov 22

Choosing the right alarm company is a daunting task but right from the onset Heather was informative and unbelievably helpful. Heather helped me with my choices, advised and made sure that my alarm needs were met. She was always available , personable and if she said she was sending me something... then she did. All of this made me feel confident in my choice of company and I could quickly see why the reviews were so great. The Alarm specialist arrived on time, did a great job of fitting everything,no ugly wires, everything looks great and works perfectly. He was great as well. A chirpy soul who explained everything. All in all a great experience from a good company that knows what it is doing. I give them 5 gold stars. UPDATE Still finding this company a 5 star. Excellent customer support. Always available. Still impressed. Update. Recent tech support from Tamim . He took the time to explain everything to me and make sure I was happy with everything. Once again I received great technical support. Punctual, knowledgeable about the system, efficient and once again instilled confidence in the support and workmanship. 5 gold stars. Still my security company of choice.

Metro Contract Management

14:56 24 Nov 22

After calling quite a few security companies I cant tell ya how happy I was to speak with Curtis regarding our existing security system. His knowledge and honesty saved me thousands with pointing me in a direction that I could fix the issue myself. Definitely a company that's trustworthy and cares about their customers not just their wallets. Laura

Troy Robinson

14:41 03 Nov 22

I was originally with bell and my wife and I had an horrible experience with there team and technician. We canceled our service and went straight to Canadian security. The reason I chose this company was when I called to inquire about there services and prices Katie was easy to talked to, I told her about our previous experience and assured me that they will do better. With in a couple of days they sent their technician Tamim to setup my alarm from top to bottom, Tamim is very knowledgeable about his profession and very honest about any question I asked. He made me aware of everything that needed to be known and you can tell he just cares about giving you the best experience. Overall I’m happy I made the switch from bell to this company.. night a day difference with the customer service! Need more business like this! Tamim thank you for time work.

Christopher Heath

14:56 24 Oct 22

Tamim and Rahim, were absolutely amazing to deal with. We really appreciated their professionalism. The installation process and customer service, were second to none. We would definitely recommend CSP to our friends and family family. Great Job!

Christopher Heath

15:34 11 Oct 22

John Dobson

14:56 24 Sep 22

Morning Chelsea, Thanks for taking my call earlier this morning and taking our updated cc info. I just wanted to express how grateful we are with the services of CSP. Being our 1st ever security system, we’ve had a few “encounters”. The individuals on the other end, have been courteous, helpful and so customer focused. Thanks for the services you and others at CSP do daily and are taken for granted by so many of us. Thanks greatly, John & Dianna of Cambridge

Kay Ed

14:56 24 Sep 22

Excellent, knowledgeable, friendly customer service. Katie very patiently answered each and every question that I had. Provided alternatives and lots of options. Phenomenal service and package for such an amazingly low price. Patrick is AMAZING! He's so very friendly and helpful! I cannot say enough of about how this technician explained things to me, on how everything works. He expertly installed a wireless, keyless door lock, alarm system with cameras, glass break sensors and flood detector. He set up the app on my phone and laptop. He showed me how to use each and every feature the app, on my phone and laptop. He explained how the wireless system works between the keyless lock and alarm system and my phone. I took me a few tries to get everything understood and working properly, and Patrick was right there every step of the way to ensure that I fully understood each option and feature. He even helped to trouble shoot some problems on my cellphone with regards to using the app. It was Patrick that suggested the wireless, keyless, PIN PAD lock for my front door, when I explained my concerns about falling and not being able to get to the front door to unlock it for Emergency Responders, after I was shown how I can call for help at the push of a button with my new security alarm app on my phone. I feel so very reassured that no only is my house protected and monitored, but in case of injury/fall, I can call for help and unlock the front door all at the same time. Between the cameras, two-way monitoring, glass break alarms and flood sensors, I feel that I am more than sufficiently protected while in my house and away from home. The only other feature that I should probably add is the fire and carbon dioxide detectors that are also monitored. For the price, there's no reason really why I shouldn't. Amazing service, amazing value, amazing company!

Anh-Quan Nguyen

14:56 24 Sep 22

Great service by Patrick Robertson

Mel Skinner

15:07 31 Aug 22

Patrick who installed the equipment was professional and competent. He took the time to explain how the system works and made us feel at ease in its operation. An overall great experience with a professional. Curtis in sales took the time to understand our security needs and was knowledgeable in taking us through the range of options and equipment available to match our needs. A great team effort!

Mihaela

14:56 24 Aug 22

We appreciate the professional service! Patrick made the experience with our first alarm system consistent and comprehensible. The initiation of the account/contract was simple, clear and customized to our needs. Thank you!!!

Sammi McGale

17:37 25 Jul 22

Tamim was absolutely great! He took the time we needed to make decisions and explained everything extremely well. We feel safe and listened to. Thank you so much for the peace of mind you gave us!

Sameh Alshaka

14:56 24 Jul 22

They are perfect. Patrick was phenomenal.

virender toor

14:56 24 Jun 22

Tamim was abosulety wonderful. He helped install all the cameras and monitors for our home in an efficient and clean way. Amazing customer service skills and friendly service! Definitely will recommend him for future installations.

Gurpreet Sekhon

14:56 24 Jun 22

Tamim job was done great we where happy to Tamim to the house I recommend to my friend and family thanks CSP!!

Rick Ramcharran

14:56 24 Jun 22

From the first call, to the latest update, even setting up things I didn’t know I had, not only organized, through, professional and very respectful, even the level of commitment Emily and Colt truly unbelievable, the security system is amazing, if you ever call and interact with their agents, you won’t regret calling!!, Emily and her team is great, very knowledgeable and polite agents are very responsive. I rest assure at night knowing CSP got my back!! I recommend this to everyone I meet, thank you guys again!! It’s a great team and service.

Gerardo Alvarez

14:56 24 Jun 22

Tamim was very professional and friendly. He installed our alarm system in a timely manner and without any issues. Highly recommend!

Julia Fee

14:56 24 Jun 22

Thrilled with Rabah Haddad’s expertise yesterday. He patiently listened and offered insightful feedback about best options. I felt very confident in the security system we choose because of all the helpful information that was provided. CAP helps by addressing your specific concerns with the best products. Everything is tailored to you as the customer. Highly recommended!

homeby lini

14:56 24 Jun 22

Tamim is very experience person. He is very knowledgeable about what he is doing we really appreciate it. Good job. Thank u so much Tamim

Derek O'Neil

14:56 24 May 22

Tamim had great customer service and was very informative of the product. Would highly recommend their service.

Jody Pierson

14:56 24 May 22

Tamim was on time, extremely polite & explained everything very clearly. I also liked that he discussed many different options with me about where to install key pad. He was also very good about helping me set up the app. He is an asset to your company!!

Mo Golpaygan

14:56 24 May 22

Tamim was great and explained everything patiently to us. We had an amazing experience working with him.

Stephanie D

14:56 24 May 22

Curtis was very knowledgeable and provided honest information that helped me make the best decision for my business alarm + lock systems.

Ran Mo

14:56 24 May 22

Tamim is very professional and knowledgeable. We were given great services and a good training after the installation. Thank you!

Avinash Siewsingh

14:56 24 May 22

Had a wonderful experience dealing with this amazing security company today. The sales rep Katie was amazing and helpful. The installer Tamim was super friendly and helpful. Thank you!

lynn eagles

14:56 24 May 22

Tamim Excellent service friendly and helpful

Kirk and Ada Middleton

14:56 24 Apr 22

Tamim patiently answered all of our many questions and ensured we have the right system to meet our needs.

Mike Baric

14:56 24 Apr 22

From the first call to the last moment for the install it was an excellent experience. Tamim, our technician showed up on time and walked us through the best locations for our equipment install. He was very knowledgeable and experienced and addressed all of our concerns and stayed with us until everything was working properly. The solid Canadian company with excellent staff ...highly recommended!

rebecca roy

14:56 24 Mar 22

“Our company has been working with CSP for almost 10 years. We use them to secure our retail stores and have always had a great experience with them. Their technical team is terrific and always willing to answer questions and the installations always go smoothly. Whenever we add new locations, CSP is our first choice, and we would highly recommend them to other businesses like us.” – Greenahwk Inc.

Raffaella Tolledi

14:56 24 Feb 22

I would like to take this opportunity to thank your exceptional CSR who assisted me. During the early morning of January 6th at around 04:30, the carbon monoxide alarm at my house went off. I was immediately contacted by a member of your operating department inquiring if everyone in my household was alright. The lady was very patient, courteous, professional and calm. After ascertaining I was well and assessing the situation, she dispatched the fire department and instructed me to open doors and windows. When the fire department arrived, they confirmed there were high levels of carbon monoxide in the house. Needless to say, I am extremely grateful and thankful for the assistance your CSR gave me that night. If it weren't for her checking up on me and staying on the phone with me, I probably would have tried to switch the alarm off and gone back to bed. A big huge THANK YOU!!

kamran sanaee

18:07 22 Feb 22

I really satisfied with the overall experience with CSP. Katie from the sales office is very responsive. She answered all my questions overs the phone and by email. Tamim installed the system in my house. He is a friendly and knowledgeable person in this field who explained all the installation possibilities for the devices so I can decide. I totally recommend CSP. Thank you 🙂

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