Customer Testimonials & Reviews

Customer Testimonials

Canadian Security Professionals protect You!

No one is completely safe from danger. CSP & ADT are always there for you and ready to respond quickly in the event of an emergency. Here are a few testimonials from satisfied customers.Start living your life without worry!

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Our reputation was built on the satisfaction of our customers. Reaching out to tell us about your experience ensures we serve you better with our high-quality, innovative products, excellent customer service, and thorough installation.

The testimonials below highlight satisfied residential and commercial customers who have switched from other security companies, received excellent customer service and installation and those who plan to refer us. As well, there are several accounts of those who now feel safer in their homes and work spaces, and lives our systems have saved.

See our many home security system reviews below to learn more about how we put our customer’s safety and convenience first. Whether you’re a home or business owner, we’re confident these reviews will instill your faith in Canadian Security Professionals.

Jolene Clemente
Jolene Clemente
15:24 14 Sep 18
Great service. Tamim was outstanding. He was able to answer all our questions and took his time to show us how to use everything.
lisa Mulcaster
lisa Mulcaster
15:46 12 Sep 18
A complete professional! Was very friendly, efficient, clean and extremely helpful. Defiantly recommend this company and installer Tamim. Thanks Tamim you were great!
Sithy Cader
Sithy Cader
01:08 11 Sep 18
I want to thank John Tyler for the excellent service provided to us. we had some issues after the installation of the security system. Also we had no understanding of the security features. John was awesome. He was friendly, patient extremely knowledgeable. I am so pleased with his services. He fixed all our issues in a timely manner and we are happy with the new security system.
17:32 08 Sep 18
We didn't know anything about security system as it's our first time doing it, but Tamim was very sincere in trying to make sure we have complete understanding of all the security features. They also came right on time that they promised, which is very appreciated as other companies often don't keep their promise. Tamim was awesome, very friendly and patient with us. Thank you very much for your help!
Linda Kasprzak
Linda Kasprzak
18:30 11 Jul 18
Choosing the right alarm company is a daunting task but right from the onset Heather was informative and unbelievably helpful. Heather helped me with my choices, advised and made sure that my alarm needs were met. She was always available , personable and if she said she was sending me something... then she did. All of this made me feel confident in my choice of company and I could quickly see why the reviews were so great. The Alarm specialist arrived on time, did a great job of fitting everything,no ugly wires, everything looks great and works perfectly. He was great as well. A chirpy soul who explained everything. All in all a great experience from a good company that knows what it is doing. I give them 5 gold stars.
Fraser Bebbington
Fraser Bebbington
17:00 29 Jun 18
Service was excellent. Tamim was very attentive and had great suggestions on where to place monitors. Arrived on time and the whole process didn’t take more than 2 hrs. Would highly recommend!
Aravinth S.
Aravinth S.
15:54 26 Jun 18
We were so pleased when we contacted Canadian Service Professionals. Heather was prompt and very helpful in answering all of our questions. Our service technician, Tamim, was wonderful. He installed our system in a quick and timely fashion. He answered all of our questions and went above and beyond in his work to ensure satisfaction.
17:15 14 Jun 18
Just got my ADT Installed at my home through Canadian Security Professionals and the guy Tamim who came to install did an excellent job and the sales rep Heather Sim gave me the best deal. Highly recommended
Colleen Ryan
Colleen Ryan
16:29 09 Jun 18
Excellent service. Easy to use system. Tim and Karla were a very big help in getting my system installed. All my questions were answered and hoping to feel safe in my own home again
Nole Coutrouzas
Nole Coutrouzas
15:44 08 Jun 18
Heather (customer service) and Tamim (technician) were very helpful in explaining and demonstrating the services to myself and team. I had it installed in my home and office. Thank you very much for being so thorough and professional
Stephanie G
Stephanie G
15:03 31 Mar 18
Heather was fantastic in ensuring all my questions were answered after I reached out for a quote. She even made some recommendations for me based on my home and what I was looking accomplish. Have to thank Tamim, who was awesome and setup my system quickly as well and ensured I understood each step of the process. Thanks all! Will be referring my friends for sure!
Margaret DeWolfe
Margaret DeWolfe
16:31 27 Feb 18
Tim was very pleasant and very knowledgeable. He installed the system in a timely manner and explained the workings. He was very professional in assisting clarification of the contract from 48 to 36 months. Very neat and clean installation. Keith S. our sales agent at the home show was very friendly and supplied good information. So far your team has been very professional and appreciated.
Chris Wood
Chris Wood
19:03 12 Feb 18
Tim did a fantastic job setting up the security system. Polite and extremely knowledgeable. Karla also did a great job getting me lined up for this system. She answered every question I had very thoroughly. I felt very well cared for by both these professionals!
Nicole Pasheek
Nicole Pasheek
20:45 20 Sep 17
What a great experience! We are so happy we chose Canadian Security! Their customer service (especially Heather) was absolutely spot on. The cost is highly competitive and equipment is very easy to use. The ability to control our system on our phone from anywhere is very convenient. We would recommend this service to anyone.
Ali Al-Hashimi
Ali Al-Hashimi
12:23 25 Aug 17
Products seemed well-made and service was excellent; during the install, the technician was knowledgeable and professional. The install itself was straight forward and not intrusive aesthetically. I would definitely recommend CSP for your home.
Linda Gallant Potts
Linda Gallant Potts
16:53 21 Aug 17
We were very pleased with the installation of our security system from Canadian Security Professionals. The installation was a little more challenging than usual, due to construction near a side door, and century-old wood moldings around the inside front door which we wanted protected. As a result, the installation took a little longer than average. Despite that, the installer remained completely patient, professional and pleasant. We were very happy with our decision to go with Canadian Service Professionals.
Giuseppe Battaglia
Giuseppe Battaglia
22:29 10 Aug 17
Excellent Staff to deal with. Very thorough about everything they install. Very friendly customer service. Where were happy that they were a few minutes early to do the installation. They cleaned up whatever mess they made. They are simply the best home alarm security company that I have interviewed in the last two weeks, and as a result, they got our business hands down. Both Heather & John are amazing at customer service. If they didn't have the answers, they got them very quickly and accurately. The installers are also quick, very helpful in suggesting what protection is required without overdoing it and up selling the client. I thought was very honest of honorable for Tim to do. I would highly recommend this company to everyone seeking a sound security system for their home. The staffing and products are both amazing. Lifetime guarantee as long as you get their monitoring service. I never have to worry about a device going faulty. It will be replaced on their dime and promptly. The installation cost was very generous with all the time that they put into setting it up. I got to know Heather a bit on the phone. I will just say what an asset to this company. No high-pressure sales. Simple, straightforward knowledge and complete sincerity. What more can anyone ask for? Thank you. Your great services that you have all provided us with was a delightful pleasure for us to experience.
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Theo Vlahavasvfcdrre sa
12:55 04 Aug 17
Extremely professional work done. Had some issues once they left (my fault not theirs) the owner sent a technician back out very promptly to resolve the issue. All of the employees treat you like family. Took the time to explain what they were doing, why they were doing it in that way and took nearly an hour to explain the app to myself and my wife. Really appreciated their professionalism and care. Would (and have) definitely recommend this company to anyone I know.
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Testimonials from Residential Clients

"I just switched from a well-know security firm to Canadian Security Professionals. The change over was done exceedingly well, the installation was quick and professional and service has been great. Five stars out of five." Eric.
"CSP has exceeded my expectations in both customer service and system quality. The pre sales interactions were handled very professionally and with a keen interest in helping me obtain a security system that would fit my needs. The installation was similarly smooth, professional, and very accommodating to my inquisitive nature. I have been very happy with the features of my system and I look forward to dealing with CSP moving forward." Adam H.
"Just wanted to say thanks for coordinating the install and just say that the installer did an excellent job and I would recommend your service. The installer was very patient and did everything to ensure the alarm system was installed to meet my needs. Please ensure to pass on the message. Very satisfied." Aldo.
"From the inital phone call consulation with Jennifer M., she was very knowledgeable and professional. I even had my spouse speak with her in order to help us make this important decision somewhat very easy and convincing. She has great customer service, as I asked lots of questions and I even emailed her more questions and she responded very quick in return! The professional installer was “Tamim”. He was a pleasure to have in my home, very trusted and knowledgeable in the field. His installation was perfect, no issues, would not leave until I was completely satisfied with the product and completely understood how to work it. The alarm system is working perfect, very “kid friendly”. We all feel a new sense of security." Bob & Shauna.
"I want to say Thank You for all of your patience, and help. I downloaded the manual for my Simon XT Security System.. Everything is working perfectly. I went to previous employer today (I am retired) to let them know of your high standards or professionalism, I told them of your company name and hope that this will generate a whole new area of your service. We are your happy customers and we are proud of you." From Jan and Bob.
"The installation was great, Equipment seems to be perfect, Your self and the installer was very Professional, courteous and a Pleasure to have met. I could not say enough about the Installer, I can honestly say he was one of the nicest service technicians that I have had the pleasure and honour to have met in quite some time. He deserves a raise for sure, he represented your company with the utmost class, 2 thumbs up." Skye’s Fashion Jewelry.
"I would like to take this opportunity to tell you how pleased I am with the excellent customer service I recently received from your technician Tamim. I wanted you to know that his patience, courtesy and professional knowledge was very much appreciated and impressed me so much that I have recommended your company to a few of my clients since and I shall gladly continue to do so in the future. I am sure you know how important good customer service is to any company which deals with the public and I felt it was necessary to make you aware that Tamim represents your company in the best possible way!" Catherine N.
"Hi Jennifer, Great experience ! Rabah was absolutely amazing , very pleasant , friendly and fast. Explained everything very well to me and my hubby. We are very impressed with your outstanding customer service, and installation. I will definitely spread the word and if I know about anyone that is in need of an alarm system I will direct them to you:) Thanks so much again for all your time and patience with us !" Renata.
"Just a quick note to commend Rabah who installed our alarm on Monday, Oct. 21, 2013. We are very pleased with his installation. He accommodated us, choosing the best possible location for the unit, and set about his job. Throughout, he answered all of our questions in a very thorough way. He was very professional in the way he spoke with us, and showed a great desire to please. Indeed, a VERY pleasant gentleman. He told us that he likes his work, and it showed in his attitude from start to finish. A great experience." Joesph & Dee.
"Just had my alarm system set up today, and the gentleman that set it up was absolutely amazing. So kind and professional, my husband and I were truly blown away by the customer service we received from our initial phone consultation to the installation. Thank you!" Kristina Kamber.
"I recently had a system installed at my house. So far, the system appears to be working great, easy to use and is a real peace of mind. I hope it continues this way. I would like to comment on the installation, I must say that this is one of the best service person I have ever run across. From an installation point of view, it was obvious that he knew the product and installation procedures. Form a client focus perspective, he did everything right – very friendly, easy to talk to, had some excellent recommendations as far as the installation goes, but most important of all is that it was obvious that it was important to him to do a good job for us and to leave our house as clean as he found it." Pierre Jean.
"The alarm system is all that I expected. The installation guy was polite and helpful. Thanks again for your help. I’m confident that I made the right choice in going with your company." Ed Doherty.
"I want to recommend the ADT Protectron Alarm System to all my friends and family. I have a 3 year old granddaughter, who can now open all of my doors and patio door as well. Your voice activated sensors tell me when my doors are being opened, no matter where I am in the house I can hear the warning. I have a pool in the backyard and this gives me double security when the patio door or the front door is being opened. My Security Protection gives me 24 hour photo-electric smoke detector even though I also have additional ones on every level of my home. It also includes life safety monitoring as well. It also lowered my home insurance as well. I feel secure at night with my doors, windows and motion detectors on, and now sleep like a baby. For a low monthly fee, I now feel perfectly safe in my own home. This is a must in every home for your peace of mind." Mary Speck.
"We are very excited about making the switch. I really like the idea that the home will not only be monitored for burglars but also for fire and the fact that we will finally have a keypad (so my husband will now use it every day!). We have everything we currently have and more and we are only paying an extra $2, plus we will own the system and still have the lifetime warranty on it, not to even mention almost 1/2 a year of free service!!! The deal was too sweet to pass up! Your help and knowledge was terrific! It is the main reason I kept you in mind after all these months. You are passionate about your product without being pushy. I really appreciated the fact that you didn’t try to sell me a system that was more than I needed and your patience in answering all of my questions was exceptional! I have saved your contact info and will be sure to spread the word if I hear of anyone else who needs an alarm system. Thanks again!" Susie.
"As we were looking into purchasing a home security system, we got in touch with Jennifer Morgan. Throughout the entire process, Jennifer was extremely helpful and went above and beyond our expectations. Both my husband and I felt as if Jennifer put together the best package for our family without trying to pressure us into upgrades or more expensive products. After she explained how the system works and answered all of my questions, we already felt as if we were making the right choice to keep our family safe. We feel as if Jennifer is very qualified for her job and is a great asset to your company. Because of Jennifer’s excellent customer service and outstanding personality, we will not hesitate to recommend your security system to both friends and family. Thank you. Take care." Rob and Sherry P.
"You will be delighted to know that both Tamim and I exchanged good words about you. We both agreed your enthusiasm and ability to compromise wins business. For example, I was dealing with 3 other alarm companies but none of them were flexible and showed that they were not that savy on getting new business. But you were and so it was appreciated! Good job Jennifer!! Thank you Jennifer and have a great day!" Raymond.
"Thank you for all the help with our alarm system quote helping us grasp the vital distinctions between the various models and monitoring services available. The installation team you sent were conscientious, neat, and efficient, carefully selecting placement of the various smoke, motion, and glass break sensors throughout the 3 floors of our home and selecting an ideal location for the main alarm control panel. They succinctly explained the system features and operations and our family has been using it with ease ever since. We had almost no need of the supporting DVD and operator manuals. We are very pleased and would highly recommend your services. Warm Regards." Cliff.
"Dear Sir or Madam, On the night of November 13, I was away hunting. My wife Cindy didn’t know what the alarm was for. Tammy, one of your agents, answered the phone and asked Cindy if there was a local (non monitored) carbon monoxide detector in the house. Cindy said, ”Yes,” and unplugged it. The alarm stopped. Cindy said thanks and went back to bed. Realizing the danger, Tammy called Cindy back, but got no answer. She immediately dispatched emergency services. They arrived at 4:00 AM and woke Cindy by banging on the door. The CO levels in the house were so high that had it not been for Tammy’s quick thinking, I would’ve found Cindy dead in her bed. We have since then put a carbon monoxide detector with a battery backup monitored by Protectron. Also, we had the furnace inspected: it had a split heat exchanger that was allowing CO gas into the heat ducts. THANK YOU, TAMMY. Your professionalism has kept our family whole. And thank you, Protectron, for having such conscientious people in your employ." Glen S.
"The controller of the well line heater at my cottage burnt up and the smoke triggered the smoke alarm. I received a call from Protectron, and because it was going to take me one hour to get there, they called the Fire Department. Thanks to Protectron, there was very little damage to my cottage." Sandesh S.
"We were away on holidays, and Protectron called us to tell us that our alarm had been triggered. The police were at our home and the doors were wide open , but the intruders had fled the scene because our alarm went off and our phone rang. We don’t care about material possessions, mainly our safety, but we were grateful that our house was unharmed and we had peace of mind, thanks to Protectron’s security system." Anonymous.
"I didn’t have a security system in place when I was robbed but I had one installed within a month thereafter. It has been a blessing to know that my home is secure. I always took my security for granted before the invasion, and I never thought I would ever feel safe again. But Protectron has given me back my peace. Thank you." Bettina G.
"I live alone in my home a lot while my husband is out of town. Since installing our security system, I feel very secure knowing that someone is watching out for my safety. When I arm my alarm system in the evenings I know that I am secure for the night, and I would recommend this security for any woman that lives alone and worries for her safety. It is well worth the price for peace of mind. Thank you Protectron. Glad we have you to keep an eye on us." Virginia K.
"We are away quite a bit as we do a lot of travelling, and we have a great sense of confidence in our home being protected during these times as well as when we are at home. We also have the program that lets us know via e-mail whenever our alarm is armed and disarmed, and that lets us keep track of whenever our home is checked during times we are not at home." Fred & Pauline Q.
"In late 2009 – early 2010, we went south for the winter. During this time our sensor for the sump pump went off in the middle of the night. Our house sitters called Protectron and were advised that it was the sump pump sensor. They called us in Texas for instructions. We advised our house sitters to call in the local plumber we use. Within the hour he was at our house and pronounced the existing sump pump dead and replaced it with a new one. We had a sump pump failure two years before that had resulted in a flooded basement. We did not have a sump pump sensor at that time. This time though , it saved our new renovated basement from damage. Best investment we made." Jenne E.
"We signed up for Protectron e-mail notification TeleGARD™, and were alerted whenever someone entered and exited our home and disengaged and re-engaged the security system. This proved to be a valuable tool, as while we were on vacation, we paid for a house- and pet-sitting service. We were able to validate the days they actually came to the house and the time they spent in our home. This gave us peace of mind, knowing that they were honouring their part of the contract." Melanie H.
"My house is protected because anything can happen. I know my dogs have some security – in case of a fire they have a better chance of surviving when we are at work or out. That is peace of mind. Thank you." Wayne D.
"It was cold in Edmonton, in the minus 30s. I was out of the country for work. I had just bought a security system, grudgingly, as I thought my new house wouldn’t need it. Well, I usually don’t check my e-mails that often but on that fateful night I decided to. As it happened, my furnace had malfunctioned and failed. My house had been without heat for 12 hours. My system notified me by e-mail, and I was able to get a repairman there to fix it. Without the system, I would have never known about the malfunction, and I would have come home to a destroyed, frozen house! True story." Malcolm H.
"In the spring of 2009, an intruder was trying to get into our house through an open window in the upstairs bedroom. We heard him tell his partner that we had an alarm when he noticed the sticker in the window. The burglars took off as we were notifying the police. We, and our two small children, were safe thanks to Protectron and our alarm system." Anonymous.
"Recently, we were victims of a fire. I was staggered to see how fast the flames spread. But the fire department responded very rapidly and I have to say that it’s thanks to your security system that they were able to come so quickly. I’m relieved to know that the system works so well and that I can leave my children at home every once in a while knowing I don’t have to worry. Keep up the good work, we’re counting on you!" Robert Roy.
"Congratulations on the quality of your service. Having our alarm system installed was much easier than we expected." Ginette Dussault.
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Testimonials from Commercial Clients

"On the night of August 3rd, we were victims of a hold-up.Thanks to the rapid intervention of the Protectron monitoring station employees, the police arrested the perpetrator. We sincerely applaud the excellent monitoring service and the quick response." Patrick Gosselin, Libre Service Esso Montreal.
"Our employees’ and business security is very close to our heart! We continue to use Protectron for their professionalism, excellent service and their technological expertise!" Pierre Crispin, Canada Council for the Arts, Ottawa.
"Protectron has provided the Queensway-Carleton Hospital with exceptional sales and service for our Security and Access Control systems. They are committed to customer satisfaction and they have always exceeded our expectations." Mike Epp Manager, Security and Emergency Response Queensway-Carleton Hospital, Ottawa.

We Live Where You Live

CSP protects homes and businesses across Ontario and British Columbia including in and around the following major cities; Toronto, Hamilton, Mississauga, Brampton, Milton, Burlington, Barrie, Oakville, London, Kitchener, Waterloo, Guelph, Cambridge, Niagara Region, Woodstock, Brantford, Ottawa, Windsor, Sarnia, Kingston, Burnaby, Surrey, Richmond, Coquitlam, Abbotsford, Mission, Delta, Langley, Maple Ridge and Chilliwack.

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1685 Main Street West, Suite 25B, Hamilton, ON., L8S 1G5