Customer Testimonials & Reviews

Customer Testimonials

Canadian Security Professionals protects you!

No one is completely safe from danger. CSP is always there for you and ready to respond quickly in the event of an emergency. Here are a few testimonials from satisfied customers.Start living your life without worry!

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Our reputation was built on the satisfaction of our customers. Reaching out to tell us about your experience ensures we serve you better with our high-quality, innovative products, excellent customer service, and thorough installation.

The testimonials below highlight satisfied residential and commercial customers who have switched from other security companies, received excellent customer service and installation and those who plan to refer us. As well, there are several accounts of those who now feel safer in their homes and work spaces, and lives our systems have saved.

See our many home security system reviews below to learn more about how we put our customer’s safety and convenience first. Whether you’re a home or business owner, we’re confident these reviews will instill your faith in Canadian Security Professionals.

John Dobson
John Dobson
15:40 07 Sep 22
Morning Chelsea,Thanks for taking my call earlier this morning and taking our updated cc info.I just wanted to express how grateful we are with the services of CSP. Being our 1st ever security system, we’ve had a few “encounters”. The individuals on the other end, have been courteous, helpful and so customer focused.Thanks for the services you and others at CSP do daily and are taken for granted by so many of us.Thanks greatly,John & Dianna of Cambridge
Mel Skinner
Mel Skinner
15:07 31 Aug 22
Patrick who installed the equipment was professional and competent. He took the time to explain how the system works and made us feel at ease in its operation. An overall great experience with a professional. Curtis in sales took the time to understand our security needs and was knowledgeable in taking us through the range of options and equipment available to match our needs. A great team effort!
Mihaela
Mihaela
00:20 20 Aug 22
We appreciate the professional service!Patrick made the experience with our first alarm system consistent and comprehensible.The initiation of the account/contract was simple, clear and customized to our needs.Thank you!!!
Sammi McGale
Sammi McGale
17:37 25 Jul 22
Tamim was absolutely great! He took the time we needed to make decisions and explained everything extremely well. We feel safe and listened to. Thank you so much for the peace of mind you gave us!
Linda Kasprzak
Linda Kasprzak
12:37 25 Jul 22
Choosing the right alarm company is a daunting task but right from the onset Heather was informative and unbelievably helpful. Heather helped me with my choices, advised and made sure that my alarm needs were met. She was always available , personable and if she said she was sending me something... then she did. All of this made me feel confident in my choice of company and I could quickly see why the reviews were so great. The Alarm specialist arrived on time, did a great job of fitting everything,no ugly wires, everything looks great and works perfectly. He was great as well. A chirpy soul who explained everything. All in all a great experience from a good company that knows what it is doing. I give them 5 gold stars.UPDATEStill finding this company a 5 star. Excellent customer support. Always available. Still impressed.
virender toor
virender toor
22:54 21 Jun 22
Tamim was abosulety wonderful. He helped install all the cameras and monitors for our home in an efficient and clean way. Amazing customer service skills and friendly service! Definitely will recommend him for future installations.
Paul Kenny
Paul Kenny
18:01 14 Jun 22
We were in need of a security system for our new retail space and checked with several firms before choosing Canadian Security Professionals. We could not be happier with the service we received. The sales rep we dealt with was Katie Rose Klassoff. Katie was both professional and helpful throughout the process. The technician who installed the system was wonderful, arrived at the specified time and completed the work in a timely manner. We highly recommend C.S.P. for your needs.
Rick Ramcharran
Rick Ramcharran
23:44 10 Jun 22
From the first call, to the latest update, even setting up things I didn’t know I had, not only organized, through, professional and very respectful, even the level of commitment Emily and Colt truly unbelievable, the security system is amazing, if you ever call and interact with their agents, you won’t regret calling!!, Emily and her team is great, very knowledgeable and polite agents are very responsive. I rest assure at night knowing CSP got my back!! I recommend this to everyone I meet, thank you guys again!! It’s a great team and service.
Gerardo Alvarez
Gerardo Alvarez
21:56 08 Jun 22
Tamim was very professional and friendly. He installed our alarm system in a timely manner and without any issues. Highly recommend!
Julia Fee
Julia Fee
17:32 08 Jun 22
Thrilled with Rabah Haddad’s expertise yesterday. He patiently listened and offered insightful feedback about best options. I felt very confident in the security system we choose because of all the helpful information that was provided. CAP helps by addressing your specific concerns with the best products. Everything is tailored to you as the customer. Highly recommended!
homeby lini
homeby lini
00:57 31 May 22
Tamim is very experience person. He is very knowledgeable about what he is doing we really appreciate it. Good job. Thank u so much Tamim
Jody Pierson
Jody Pierson
14:56 19 May 22
Tamim was on time, extremely polite & explained everything very clearly. I also liked that he discussed many different options with me about where to install key pad. He was also very good about helping me set up the app. He is an asset to your company!!
Stephanie D
Stephanie D
19:21 10 May 22
Curtis was very knowledgeable and provided honest information that helped me make the best decision for my business alarm + lock systems.
Ran Mo
Ran Mo
16:16 06 May 22
Tamim is very professional and knowledgeable. We were given great services and a good training after the installation. Thank you!
Avinash Siewsingh
Avinash Siewsingh
21:26 05 May 22
Had a wonderful experience dealing with this amazing security company today. The sales rep Katie was amazing and helpful. The installer Tamim was super friendly and helpful. Thank you!
Mike Baric
Mike Baric
15:23 13 Apr 22
From the first call to the last moment for the install it was an excellent experience. Tamim, our technician showed up on time and walked us through the best locations for our equipment install. He was very knowledgeable and experienced and addressed all of our concerns and stayed with us until everything was working properly. The solid Canadian company with excellent staff ...highly recommended!
kamran sanaee
kamran sanaee
18:07 22 Feb 22
I really satisfied with the overall experience with CSP. Katie from the sales office is very responsive. She answered all my questions overs the phone and by email. Tamim installed the system in my house. He is a friendly and knowledgeable person in this field who explained all the installation possibilities for the devices so I can decide. I totally recommend CSP. Thank you :)
Rob Tanner
Rob Tanner
00:55 02 Feb 22
So glad I switched to CSP ! Started with Heather on the phone. She was amazing….walked me through all the options, was patient and did not try to oversell me. Communication was amazing….got an install a couple of days after making the commitment. Set up of the install was easy and seamless. Rabah came on time and was super fantastic ! Nice guy, we went through everything and he is a true security professional. We have a small dog and he helped walk us through where to put the proper motion sensors. He set everything up and then make sure to walk us through all the options, how to use the new system, etc. best experience and so happy we made the move over to them !
ahmad halabi
ahmad halabi
17:10 21 Dec 21
Great experience dealing with Anas and Tamim . . The installation process was Great. Tamim explained everything in details including suggesting multiple options for placement of camera, motion sensors. He patiently explained the console and mobile app features and patiently answered all our questions ND was very great and patient with my Kids
Stephen
Stephen
23:52 03 Dec 21
Tamim was an amazing service technician, he really helped me out with all my questions, got me setup with an account and notifications directly to my phone. 10 stars! I recommend Tamim for any alarm installation or technical support you need
Dante D
Dante D
18:41 22 Nov 21
What a fantastic company this is. I had a couple of issues with the doorbell camera and these guys were right ON IT. Emily is super fast, super smart and super nice when assisting me. Reminds me of the service that I provide my own customers which is above and beyond!If you're looking to get an alarm installed make sure its with CSP. You won't get this level of service absolutely anywhere else.
Nancy
Nancy
03:50 10 Nov 21
Wonderful Customer Service! Eric is so friendly, is always helpful, books service quickly and answers all my questions. Rabah is kind, knowledgeable, explains everything very well and is an excellent technician. Eric and Rabah make my family feel very valued as customers! I highly recommend Canadian Security Professionals.
Jack Korman
Jack Korman
21:33 18 Oct 21
We are very happy with the service we have had, they are very knowledgeable in all of the products that they sell. Emily is very prompt in getting answers for you and if she does not have the answers for you she calls back right away with the answer. I would highly recommend using them for all of your security needs, the installation was explained throughly and the work was done professionally.
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Testimonials from our Residential clients

"Products seemed well-made and service was excellent; during the install, the technician was knowledgeable and professional. The install itself was straight forward and not intrusive aesthetically. I would definitely recommend CSP for your home." Ali Al-Hashimi
"Great feeling to have made right choice selecting Canadian Security Professional for Remote (smartphone) activated Alarm/Monitoring package. I highly recommend." Anil Kaul
"Super helpful friendly team at CSP. Outstanding tech support. Would definitely recommend as a security company and a company that can help sort out all that is new in smart home technology. Not being smart home savvy I am very appreciative of all their guidance." Kathy Shaw
"I wish there was a 10 star button. From the first interaction until the final installation, it was an amazing experience. Not only my equipment was set up professionally but the service was incredible. Installer was on time, kept us posted of his arrival and did an amazing job. He walked us through the system and educated us about home security in general. I highly recommend CSP." Ammar Albaqali
"Excellent Staff to deal with. Very thorough about everything they install. Very friendly customer service. We were happy that they were a few minutes early to do the installation. They cleaned up whatever mess they made. They are simply the best home alarm security company that I have interviewed in the last two weeks, and as a result, they got our business hands down. Both Heather & John are amazing at customer service. I would highly recommend this company to everyone seeking a sound security system for their home. The staffing and products are both amazing. Your great services that you have all provided us with was a delightful pleasure for us to experience." Giuseppe Battaglia
"We had an alarm setup in our commercial office space by CSP. The amazing service started with Adam, who helped us understand what we needed. From there, the installer showed up on time, installed all the equipment quickly, explained how everything works, and helped us organize profiles and passwords. The hardware looks sharp, and the cloud based software is really impressive – love the app. I highly recommend CSP!" Tom Yawney
"Very friendly conversation and nice work done by Tamim in setting up the home security installation. Also would like to thank Chelsee for all coordination and smooth installation. Thank you." Asha Topagi
"Great company from sales to install . Fast install and friendly knowledgeable installers . Helped with setup and made everything easy to understand. Very nice system with cameras . Will recommend to any and all looking to protect your home / business." Craig Kawucha
"We were so pleased when we contacted Canadian Service Professionals. Heather was prompt and very helpful in answering all of our questions. Our service technician, Tamim, was wonderful. He installed our system in a quick and timely fashion. He answered all of our questions and went above and beyond in his work to ensure satisfaction." Aravinth S
"Choosing the right alarm company is a daunting task but right from the onset Heather was informative and unbelievably helpful. Heather helped me with my choices, advised and made sure that my alarm needs were met. She was always available , personable and if she said she was sending me something… then she did. All of this made me feel confident in my choice of company and I could quickly see why the reviews were so great. The Alarm specialist arrived on time, did a great job of fitting everything,no ugly wires, everything looks great and works perfectly. He was great as well. A chirpy soul who explained everything. All in all a great experience from a good company that knows what it is doing. I give them 5 gold stars." Linda Kasprzak
"Chelsee was so efficient and pleased to help me get the right system for my house. I wanted it installed as quickly as possible after we had a break in. It was installed the next day! Tim showed up early, got the job done efficiently and effectively, and showed me how to run the system, which is very user friendly. I would recommend them to anyone. I also got an amazing deal. They have helped to make me feel safe in my own home again." Amy Hoo
"Very quick job, next day installation, good communication with sales person Eric. Next day Tamim showed up in our house and did a quick, professional and clean job with clear explanation and communication how to use the system. Overall experience is great we definitely recommend CSP to friends and family." Natalie M
"Could not be happier with our new alarm system. It is user friendly and was easily adapted to suit our needs. Our Technician (Rabah) went above and beyond to ensure that our system was installed exactly to our liking and our needs. Rabah is to be commended for his attention to detail, his professionalism, friendly demeanor and pride in his workmanship. I would highly recommend this service." Barry Snider
"I’m very happy with the service CSP has provided, the discussion I had by email, before the installation of the system, was really helpful for finding what would be the best and the most efficient installation for our house. The installation was fast and very professional, the technician answered all the questions I had and gave me all the explanations I was needing, door to door it took not even 3 hours. We are happy by the installation and the service provided by the company." Loïc W
"Tamim came extra early to accommodate my doctor’s appointment that day. Unfortunately, some of my other installations were running late (cable, HVAC), Tamim stayed later than he was supposed to to help me understand my new system. To me he went above and beyond and did not complain about the wait time. He was pleasant, knowledgeable and patient. I would definitely recommend this company to others. Chelsea was wonderful from the first call as well. Keep it up guys!" Nicole
"Canadian Security Professionals is a wonderful company to deal with. The team was very knowledgeable and educated me about the product and I felt more comfortable to use the alarm system. It is definitely a lifesaver product. We would gladly recommend Canadian Security Professionals to all those who are looking forward to purchasing an alarm system. Thank you for your excellent service." Angela
"We’re so glad we did our research and selected CSP! Incredible service from initial to the installation. Both representatives were professional, patient and educated us on how the products worked and helped us through the process. We used Alarmforce for 12 years and didn’t want to stay since Bell took over. Canadian Security Professionals is a breath of fresh air as they deliver as promised and have quality products and people. Thank you CSP!" Angeline Shawn
"I would highly recommend CSP. The entire process was very easy and headache free." Francisco Peria
"Excellent service from original contact, who immediately responded to my queries, to providing a quote based on my needs, and the professional installer. System is everything I wanted and then some. Would highly recommend this alarm company." Luke Desimone
"Had good communication with the sales person. He explained everything in detail. There was no hidden charges. Everything was straight forward. And the technician was super helpful, professional and well trained. He explained everything about the sensors, devices, cameras and also helped to install the Alarm app. From my experience, I can recommend CSP with 100% confidence." Ajay Mathews
"Installer’s work was exceptionally neat and clean. I’m looking forward to having him install my security system at our cottage as well. The sales person was excellent. I will be pleased and not hesitate to recommend CSP to my friends and family. Thank you." Phil Wiseman
"Excellent experience! Thorough, professional and patient technician.. Thank you very much. We won’t hesitate to recommend you." Jason McMaster
"I just switched from a well-know security firm to Canadian Security Professionals. The change over was done exceedingly well, the installation was quick and professional and service has been great. Five stars out of five." Eric
"CSP has exceeded my expectations in both customer service and system quality. The pre sales interactions were handled very professionally and with a keen interest in helping me obtain a security system that would fit my needs. The installation was similarly smooth, professional, and very accommodating to my inquisitive nature. I have been very happy with the features of my system and I look forward to dealing with CSP moving forward." Adam H
"Just wanted to say thanks for coordinating the install and just say that the installer did an excellent job and I would recommend your service. The installer was very patient and did everything to ensure the alarm system was installed to meet my needs. Please ensure to pass on the message. Very satisfied." Aldo
"From the inital phone call consulation with Jennifer M., she was very knowledgeable and professional. I even had my spouse speak with her in order to help us make this important decision somewhat very easy and convincing. She has great customer service, as I asked lots of questions and I even emailed her more questions and she responded very quick in return! The professional installer was “Tamim”. He was a pleasure to have in my home, very trusted and knowledgeable in the field. His installation was perfect, no issues, would not leave until I was completely satisfied with the product and completely understood how to work it. The alarm system is working perfect, very “kid friendly”. We all feel a new sense of security." Bob & Shauna
"I want to say Thank You for all of your patience, and help. I downloaded the manual for my Simon XT Security System.. Everything is working perfectly. I went to previous employer today (I am retired) to let them know of your high standards or professionalism, I told them of your company name and hope that this will generate a whole new area of your service. We are your happy customers and we are proud of you." From Jan and Bob
"The installation was great, Equipment seems to be perfect, Your self and the installer was very Professional, courteous and a Pleasure to have met. I could not say enough about the Installer, I can honestly say he was one of the nicest service technicians that I have had the pleasure and honour to have met in quite some time. He deserves a raise for sure, he represented your company with the utmost class, 2 thumbs up." Skye’s Fashion Jewelry
"I would like to take this opportunity to tell you how pleased I am with the excellent customer service I recently received from your technician Tamim. I wanted you to know that his patience, courtesy and professional knowledge was very much appreciated and impressed me so much that I have recommended your company to a few of my clients since and I shall gladly continue to do so in the future. I am sure you know how important good customer service is to any company which deals with the public and I felt it was necessary to make you aware that Tamim represents your company in the best possible way!" Catherine N
"Hi Jennifer, Great experience ! Rabah was absolutely amazing , very pleasant , friendly and fast. Explained everything very well to me and my hubby. We are very impressed with your outstanding customer service, and installation. I will definitely spread the word and if I know about anyone that is in need of an alarm system I will direct them to you:) Thanks so much again for all your time and patience with us !" Renata
"Just a quick note to commend Rabah who installed our alarm on Monday, Oct. 21, 2013. We are very pleased with his installation. He accommodated us, choosing the best possible location for the unit, and set about his job. Throughout, he answered all of our questions in a very thorough way. He was very professional in the way he spoke with us, and showed a great desire to please. Indeed, a VERY pleasant gentleman. He told us that he likes his work, and it showed in his attitude from start to finish. A great experience." Joesph & Dee
"Just had my alarm system set up today, and the gentleman that set it up was absolutely amazing. So kind and professional, my husband and I were truly blown away by the customer service we received from our initial phone consultation to the installation. Thank you!" Kristina Kamber
"I recently had a system installed at my house. So far, the system appears to be working great, easy to use and is a real peace of mind. I hope it continues this way. I would like to comment on the installation, I must say that this is one of the best service person I have ever run across. From an installation point of view, it was obvious that he knew the product and installation procedures. Form a client focus perspective, he did everything right – very friendly, easy to talk to, had some excellent recommendations as far as the installation goes, but most important of all is that it was obvious that it was important to him to do a good job for us and to leave our house as clean as he found it." Pierre Jean
"The alarm system is all that I expected. The installation guy was polite and helpful. Thanks again for your help. I’m confident that I made the right choice in going with your company." Ed Doherty
"We are very excited about making the switch. I really like the idea that the home will not only be monitored for burglars but also for fire and the fact that we will finally have a keypad (so my husband will now use it every day!). We have everything we currently have and more and we are only paying an extra $2, plus we will own the system and still have the lifetime warranty on it, not to even mention almost 1/2 a year of free service!!! The deal was too sweet to pass up! Your help and knowledge was terrific! It is the main reason I kept you in mind after all these months. You are passionate about your product without being pushy. I really appreciated the fact that you didn’t try to sell me a system that was more than I needed and your patience in answering all of my questions was exceptional! I have saved your contact info and will be sure to spread the word if I hear of anyone else who needs an alarm system. Thanks again!" Susie
"As we were looking into purchasing a home security system, we got in touch with Jennifer Morgan. Throughout the entire process, Jennifer was extremely helpful and went above and beyond our expectations. Both my husband and I felt as if Jennifer put together the best package for our family without trying to pressure us into upgrades or more expensive products. After she explained how the system works and answered all of my questions, we already felt as if we were making the right choice to keep our family safe. We feel as if Jennifer is very qualified for her job and is a great asset to your company. Because of Jennifer’s excellent customer service and outstanding personality, we will not hesitate to recommend your security system to both friends and family. Thank you. Take care." Rob and Sherry P
"You will be delighted to know that both Tamim and I exchanged good words about you. We both agreed your enthusiasm and ability to compromise wins business. For example, I was dealing with 3 other alarm companies but none of them were flexible and showed that they were not that savy on getting new business. But you were and so it was appreciated! Good job Jennifer!! Thank you Jennifer and have a great day!" Raymond
"Thank you for all the help with our alarm system quote helping us grasp the vital distinctions between the various models and monitoring services available. The installation team you sent were conscientious, neat, and efficient, carefully selecting placement of the various smoke, motion, and glass break sensors throughout the 3 floors of our home and selecting an ideal location for the main alarm control panel. They succinctly explained the system features and operations and our family has been using it with ease ever since. We had almost no need of the supporting DVD and operator manuals. We are very pleased and would highly recommend your services. Warm Regards." Cliff
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Testimonials from our Commercial clients

"Our company has been working with CSP for almost 10 years. We use them to secure our retail stores and have always had a great experience with them. Their technical team is terrific and always willing to answer questions and the installations always go smoothly. Whenever we add new locations, CSP is our first choice, and we would highly recommend them to other businesses like us." Tony W, Greenhawk Inc.­
"I own a small coffee shop on the Hamilton Mountain, and after many issues, I was considering the idea of changing companies for our security system. I checked out several reviews of some local security companies in the GTA and discovered a lot of positive words about Canadian Security Professionals. Upon calling, I spoke with someone named Katie who had every single answer to all of my questions, and immediately arranged to dispatch an installer at our shop within the next 2 days! Tamim arrived and instantly went about the task of installing the new equipment – repurposing any pre-existing components wherever possible. He completed the whole job in a reasonable amount of time without leaving any mess. He went over the new system and touchpads in detail, thoroughly explaining everything we needed / wanted to know. We are very happy with the service we have had and I definitely recommend CSP to everyone! " Bring Your Dog Cafe And Pub, Jim Ervin
"What a company, Heather was such a pleasure to work with. Tamim was also a great person to work with. Set my company alarm system in no time. Tamim is very friendly and answered all my questions. And the most important thing he walked me through everything. Great company. 100% satisfied." Gastro Market, Anthony Zolkiewicz
"My whole experience with Canadian security professionals has been positive from the 1st step. I spoke to numerous companies and Curtis from Canadian security professionals was by far the most knowledgeable, helpful and professional. Tamin, the installer was extremely friendly, knowledgeable, and informative in the way he both set up the system and explained how to operate it. I highly recommend this company. Mark Eisenberg Hamilton ON " Delicate Touch, Mark Eisenberg
"Can’t beat the price. Thank you to my technician Rabah. Installed my equipment professionally and did a very clean job. Could not be happier with the overall service. Curtis did a fantastic job matching me with the right requirements for my business. Thanks CSP I will be back." Treetop Cannabis, Reggie J
"Hands down it’s the best service you can get. Very professional from the time you reach out to them and to the final installation and set up. Heather from the office and Tamim on-site were both so pleasant and professional throughout the process. Definitely recommend to everyone. " UCA Associates, Arun R
"Excellent Experience I had my business and home system installed by this company and I can’t say enough about the professionalism.. The installer was so patient, explained all the functions to us older folks…very simple system to run once all installed. Would highly recommend for home or business. " Paradise Subs, Dan Lafleur
"We had an alarm setup in our commercial office space by CSP. The amazing service started with Anas, who helped us understand what we needed. From there, the installer showed up on time, installed all the equipment quickly, explained how everything works, and helped us organize profiles and passwords. The hardware looks sharp, and the cloud based software is really impressive – love the app. I highly recommend CSP!" The Influence Agency, Tom Yawney
"Tamim and Anas have helped us on numerous occasions for installation for our business and home! Its not even a question on who we would call to help us feel safe – they are quick, professional, polite and knowledgeable! " Ciscon Landscaping, Carmen Cisterna
"What a fantastic company this is. I had a couple of issues with the doorbell camera and these guys were right ON IT. Emily is super fast, super smart and super nice when assisting me. Reminds me of the service that I provide my own customers which is above and beyond! If you’re looking to get an alarm installed make sure its with CSP. You won’t get this level of service absolutely anywhere else." Dante D
"Great service, I’m glad to have them in my business and would definitely recommend this company to my friends and family." Plains Laundromat, Ali Saadati
"Heather (customer service) and Tamim (technician) were very helpful in explaining and demonstrating the services to myself and team. I had it installed in my home and office. Thank you very much for being so thorough and professional " Responsive Consulting Inc, Nole Coutrouzas
"Thank you for making the process so simple and easy during a very stressful store opening. The technician was both professional and very pleasant to work with. Have nothing but positive things to say about your company and will continue to recommend Canadian Security Professionals to family and friend." The Thrifty Designer, Leslie Smith-Aragona
"Received the best service, from first visit from the sales guy to the installation finish, gave me the best product out there and i was really pleased got them at my business and home now never will change." Sam’s Auto, Sam Eltawil
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Service Areas

Smart Security Alarm Systems - Canadian Security Professionals

911 Golf Links Road #114, Ancaster, ON L9K 1H9

1-877-494-9911

Hours of Operation: Monday to Thursday: 8:00 AM to 9:00 PM | Friday: 8:00 AM to 7:00 PM |
Saturday: 11:00 AM to 4:00 PM (EST)
Press option 1 to reach our 24/7 Monitoring Centres