Privacy Policy

Canadian Security Professionals Privacy Policy

Canadian Security Professionals values your privacy. We follow a strict policy for gathering, using, storing and protecting your personal information. The following outlines the details of our privacy and confidentiality policy. If you do not agree with this policy, please refrain from using our website. We reserve the right to change this policy and will keep users informed of changes by posting the revisions on our website. (Personal information is used according to the policy that was in effect at the time the information was collected.)

Who is Canadian Security Professionals?

Canadian Security Professionals is one of the largest privately owned alarm companies in Canada, giving free alarm systems to customers in Ontario and British Columbia. We provide thousands of Canadians peace of mind for their homes and businesses as we secure their loved ones and their property 24/7.

How We Collect your Information

Canadian Security Professionals is the sole owner of the information collected from the Canadian Security Professionals website. In order to use some parts of our site, users are required to complete a form that includes name, email address, mailing address, phone number and so on. We only use this information for the reasons it was provided to us, that is, contacting users with information or services they requested or expressed an interest in. We may also use this information to modify our site’s content to improve services for our users.

• When you visit our site, third parties may place cookies on your browser for targeted advertising purposes.
• IP addresses, cookie identities and website activities, among other things, may be collected for targeted advertising.
• Third parties may use this information to target advertising on other websites based on your online activities

If you prefer that we do not use or disclose your information for any of these purposes, please notify us in writing at any time at Canadian Security Professionals, #114-911 Golf Links Road , Ancaster, ON L9K 1H9, Attn: Privacy Officer or by email at info@cspalarms.ca.

If you do not notify us, we will consider you to have consented to our continued use and disclosure of your personal information. A notification that we do not use or disclose your personal information for certain purposes may affect our ability to provide you with products and/or services.

Links to Website

Users may link to the website; however Canadian Security Professionals reserves the right to decline a link at any time at our sole discretion. The user agrees to remove any link to the website at Canadian Security Professionals request. The link must result in a new, fully functional, full screen browser window occupied exclusively by the pages created by Canadian Security Professionals website.

Links to Third Party Sites

This website may contain hyperlinks to websites operated by parties other than Canadian Security Professionals. Such hyperlinks are provided for reference only. Canadian Security Professional does not control such websites and is not responsible for their content, their privacy or any other practices of such websites.

Re-targeting

This website allows a third-party company to serve ads and/or collect certain anonymous information when people use our website. They may use cookies to collect non-personally identifiable information such as click history, browser type, time and date during your visit to this website in order to help show advertisements on other websites likely to be interesting to you.

Canadian Security Professionals is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA).

Personal Information We Collect

We may collect the following types of personal information:

• Name, address, phone number, email address, date of birth and other information
• Payment and billing information
• Alarm system details and monitoring preferences
• Emergency contact information
• Service usage data (e.g., system logs, monitoring activity)

Purpose of Collection

We collect personal information to:

• Provide, install, and maintain alarm systems and monitoring services
• Respond to emergencies and notify designated contacts
• Process payments and manage customer accounts
• Communicate service updates, promotions, or policy changes
• Comply with legal and regulatory requirements

Consent

We require your consent to collect, use, or disclose your personal information. Your consent may be obtained explicitly (e.g., signing an agreement) or implied (e.g., using our services). You can withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us at 911 Golf Links Road #114, Ancaster, ON L9K 1H9, Attn: Privacy Officer or by email at customerservice@cspalarms.ca.

Disclosure of Personal Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

• Third-party service providers (e.g., monitoring stations, technicians) to fulfill our services
• Emergency responders in the event of an alarm
• Law enforcement or regulatory bodies, if required by law

Safeguarding Your Information

We take appropriate measures to protect your personal information, including:

• Encryption of sensitive data
• Secure storage of physical and electronic records
• Employee training on privacy and security practices

Access and Correction

You have the right to access your personal information and request corrections if it is inaccurate or incomplete. To make a request, please contact us at 911 Golf Links Road #114, Ancaster, ON L9K 1H9, Attn: Privacy Officer, by email at customerservice@cspalarms.ca or by phone at 1–877-494-9911.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website.

Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:

Canadian Security Professionals

Email: customerservice@cspalarms.ca

Phone: 1–877-494-9911.
Address: 911 Golf Links Road #114, Ancaster, ON L9K 1H9, Attn: Privacy Officer