Testimonials & Reviews

Smart Home Security Systems

Canadian Security Professionals Protects You!

No one is completely safe from danger. CSP & ADT are always there for you and ready to respond quickly in the event of an emergency. Here are a few testimonials from satisfied customers.Start living your life without worry!

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Our reputation was built on the satisfaction of our customers. Reaching out to tell us about your experience ensures we serve you better with our high-quality, innovative products, excellent customer service, and thorough installation.

The testimonials below highlight satisfied residential and commercial customers who have switched from other security companies, received excellent customer service and installation and those who plan to refer us. As well, there are several accounts of those who now feel safer in their homes and work spaces, and lives our systems have saved.

See our many home security system reviews below to learn more about how we put our customer’s safety and convenience first. Whether you’re a home or business owner, we’re confident these reviews will instill your faith in Canadian Security Professionals.

Manny Acacio
Manny Acacio
20:46 27 Oct 18
Tammi was awesome installer. He was pleasant explaining clearly how the system he installed works as well as web app. Best alarm installation experience ever.
Anthony Macri
Anthony Macri
19:27 25 Oct 18
Tom was a great technician, very helpful, very professional. We really appreciate the great service. We communicated with Chelsee through email and she was also extremely polite and helpful towards us. Will recommend your services to friends and family.
Amy Hoo
Amy Hoo
22:19 21 Sep 18
Chelsee was so efficient and pleased to help me get the right system for my house. I wanted it installed as quickly as possible after we had a break in. It was installed the next day! Tim showed up early, got the job done efficiently and effectively, and showed me how to run the system, which is very user friendly. I would recommend them to anyone. I also got an amazing deal. They have helped to make me feel safe in my own home again.
Dora Kislenko
Dora Kislenko
23:59 17 Sep 18
My experience with both Heather in sales and Tim, the installer/technician was fabulous! Service was prompt, courteous and entirely professional. Thank you! I will recommend your services to others.
Jolene Clemente
Jolene Clemente
15:24 14 Sep 18
Great service. Tamim was outstanding. He was able to answer all our questions and took his time to show us how to use everything.
lisa Mulcaster
lisa Mulcaster
15:46 12 Sep 18
A complete professional! Was very friendly, efficient, clean and extremely helpful. Defiantly recommend this company and installer Tamim. Thanks Tamim you were great!
Sithy Cader
Sithy Cader
01:08 11 Sep 18
I want to thank John Tyler for the excellent service provided to us. we had some issues after the installation of the security system. Also we had no understanding of the security features. John was awesome. He was friendly, patient extremely knowledgeable. I am so pleased with his services. He fixed all our issues in a timely manner and we are happy with the new security system.
Uterry87
Uterry87
17:32 08 Sep 18
We didn't know anything about security system as it's our first time doing it, but Tamim was very sincere in trying to make sure we have complete understanding of all the security features. They also came right on time that they promised, which is very appreciated as other companies often don't keep their promise. Tamim was awesome, very friendly and patient with us. Thank you very much for your help!
Linda Kasprzak
Linda Kasprzak
18:30 11 Jul 18
Choosing the right alarm company is a daunting task but right from the onset Heather was informative and unbelievably helpful. Heather helped me with my choices, advised and made sure that my alarm needs were met. She was always available , personable and if she said she was sending me something... then she did. All of this made me feel confident in my choice of company and I could quickly see why the reviews were so great. The Alarm specialist arrived on time, did a great job of fitting everything,no ugly wires, everything looks great and works perfectly. He was great as well. A chirpy soul who explained everything. All in all a great experience from a good company that knows what it is doing. I give them 5 gold stars.
Fraser Bebbington
Fraser Bebbington
17:00 29 Jun 18
Service was excellent. Tamim was very attentive and had great suggestions on where to place monitors. Arrived on time and the whole process didn’t take more than 2 hrs. Would highly recommend!
Aravinth S.
Aravinth S.
15:54 26 Jun 18
We were so pleased when we contacted Canadian Service Professionals. Heather was prompt and very helpful in answering all of our questions. Our service technician, Tamim, was wonderful. He installed our system in a quick and timely fashion. He answered all of our questions and went above and beyond in his work to ensure satisfaction.
REHAN BHAILA
REHAN BHAILA
17:15 14 Jun 18
Just got my ADT Installed at my home through Canadian Security Professionals and the guy Tamim who came to install did an excellent job and the sales rep Heather Sim gave me the best deal. Highly recommended
Colleen Ryan
Colleen Ryan
16:29 09 Jun 18
Excellent service. Easy to use system. Tim and Karla were a very big help in getting my system installed. All my questions were answered and hoping to feel safe in my own home again
Nole Coutrouzas
Nole Coutrouzas
15:44 08 Jun 18
Heather (customer service) and Tamim (technician) were very helpful in explaining and demonstrating the services to myself and team. I had it installed in my home and office. Thank you very much for being so thorough and professional
Stephanie G
Stephanie G
15:03 31 Mar 18
Heather was fantastic in ensuring all my questions were answered after I reached out for a quote. She even made some recommendations for me based on my home and what I was looking accomplish. Have to thank Tamim, who was awesome and setup my system quickly as well and ensured I understood each step of the process. Thanks all! Will be referring my friends for sure!
Margaret DeWolfe
Margaret DeWolfe
16:31 27 Feb 18
Tim was very pleasant and very knowledgeable. He installed the system in a timely manner and explained the workings. He was very professional in assisting clarification of the contract from 48 to 36 months. Very neat and clean installation. Keith S. our sales agent at the home show was very friendly and supplied good information. So far your team has been very professional and appreciated.
Chris Wood
Chris Wood
19:03 12 Feb 18
Tim did a fantastic job setting up the security system. Polite and extremely knowledgeable. Karla also did a great job getting me lined up for this system. She answered every question I had very thoroughly. I felt very well cared for by both these professionals!
Nicole Pasheek
Nicole Pasheek
20:45 20 Sep 17
What a great experience! We are so happy we chose Canadian Security! Their customer service (especially Heather) was absolutely spot on. The cost is highly competitive and equipment is very easy to use. The ability to control our system on our phone from anywhere is very convenient. We would recommend this service to anyone.
Ali Al-Hashimi
Ali Al-Hashimi
12:23 25 Aug 17
Products seemed well-made and service was excellent; during the install, the technician was knowledgeable and professional. The install itself was straight forward and not intrusive aesthetically. I would definitely recommend CSP for your home.
Linda Gallant Potts
Linda Gallant Potts
16:53 21 Aug 17
We were very pleased with the installation of our security system from Canadian Security Professionals. The installation was a little more challenging than usual, due to construction near a side door, and century-old wood moldings around the inside front door which we wanted protected. As a result, the installation took a little longer than average. Despite that, the installer remained completely patient, professional and pleasant. We were very happy with our decision to go with Canadian Service Professionals.
Giuseppe Battaglia
Giuseppe Battaglia
22:29 10 Aug 17
Excellent Staff to deal with. Very thorough about everything they install. Very friendly customer service. Where were happy that they were a few minutes early to do the installation. They cleaned up whatever mess they made. They are simply the best home alarm security company that I have interviewed in the last two weeks, and as a result, they got our business hands down. Both Heather & John are amazing at customer service. If they didn't have the answers, they got them very quickly and accurately. The installers are also quick, very helpful in suggesting what protection is required without overdoing it and up selling the client. I thought was very honest of honorable for Tim to do. I would highly recommend this company to everyone seeking a sound security system for their home. The staffing and products are both amazing. Lifetime guarantee as long as you get their monitoring service. I never have to worry about a device going faulty. It will be replaced on their dime and promptly. The installation cost was very generous with all the time that they put into setting it up. I got to know Heather a bit on the phone. I will just say what an asset to this company. No high-pressure sales. Simple, straightforward knowledge and complete sincerity. What more can anyone ask for? Thank you. Your great services that you have all provided us with was a delightful pleasure for us to experience.
Theo Vlahavasvfcdrre sa
Theo Vlahavasvfcdrre sa
12:55 04 Aug 17
Extremely professional work done. Had some issues once they left (my fault not theirs) the owner sent a technician back out very promptly to resolve the issue. All of the employees treat you like family. Took the time to explain what they were doing, why they were doing it in that way and took nearly an hour to explain the app to myself and my wife. Really appreciated their professionalism and care. Would (and have) definitely recommend this company to anyone I know.
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Testimonials from Residential Clients

“On the night of August 3rd, we were victims of a hold-up.Thanks to the rapid intervention of the Protectron monitoring station employees, the police arrested the perpetrator. We sincerely applaud the excellent monitoring service and the quick response.”

Patrick Gosselin, Libre Service Esso Montreal.

“Our employees’ and business security is very close to our heart! We continue to use Protectron for their professionalism, excellent service and their technological expertise!”

Pierre Crispin, Canada Council for the Arts, Ottawa.

“Protectron has provided the Queensway-Carleton Hospital with exceptional sales and service for our Security and Access Control systems. They are committed to customer satisfaction and they have always exceeded our expectations.”

Mike Epp Manager, Security and Emergency Response Queensway-Carleton Hospital, Ottawa.
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Testimonials from Commercial Clients

“On the night of August 3rd, we were victims of a hold-up.Thanks to the rapid intervention of the Protectron monitoring station employees, the police arrested the perpetrator. We sincerely applaud the excellent monitoring service and the quick response.”

Patrick Gosselin, Libre Service Esso Montreal.

“Our employees’ and business security is very close to our heart! We continue to use Protectron for their professionalism, excellent service and their technological expertise!”

Pierre Crispin, Canada Council for the Arts, Ottawa.

“Protectron has provided the Queensway-Carleton Hospital with exceptional sales and service for our Security and Access Control systems. They are committed to customer satisfaction and they have always exceeded our expectations.”

Mike Epp Manager, Security and Emergency Response Queensway-Carleton Hospital, Ottawa.

"Just wanted to say thanks for coordinating the install and just say that the installer did an excellent job and I would recommend your service."

Aldo..

We Live Where You Live

CSP protects homes and businesses across Ontario and British Columbia including in and around the following major cities; Toronto, Hamilton, Mississauga, Brampton, Milton, Burlington, Barrie, Oakville, London, Kitchener, Waterloo, Guelph, Cambridge, Niagara Region, Woodstock, Brantford, Ottawa, Windsor, Sarnia, Kingston, Burnaby, Surrey, Richmond, Coquitlam, Abbotsford, Mission, Delta, Langley, Maple Ridge and Chilliwack.

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1685 Main Street West, Suite 25B, Hamilton, ON., L8S 1G5