Testimonials & Reviews

Canadian Security Professionals Protects You!

No one is completely safe from danger. CSP & ADT are always there for you and ready to respond quickly in the event of an emergency. Here are a few testimonials from satisfied customers.Start living your life without worry!

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Our reputation was built on the satisfaction of our customers. Reaching out to tell us about your experience ensures we serve you better with our high-quality, innovative products, excellent customer service, and thorough installation.

The testimonials below highlight satisfied residential and commercial customers who have switched from other security companies, received excellent customer service and installation and those who plan to refer us. As well, there are several accounts of those who now feel safer in their homes and work spaces, and lives our systems have saved.

See our many home security system reviews below to learn more about how we put our customer’s safety and convenience first. Whether you’re a home or business owner, we’re confident these reviews will instill your faith in Canadian Security Professionals.

QT Heart Nayna

17:15 18 May 23

Tamim and Chelsea got the alarm security system done for us today and everything went great. I am very satisfied with the service and would recommend it to anyone that needs it. Tamim was very patient explained everything to me and did an amazing job at home installing everything and Chelsea helped me me over the phone and she was also very good explaining everything to me.I am very satisfied with the service I've received!!!!

Timothy Banks

17:26 17 Dec 22

This is an updated review. It is rare to find a company that is responsive and keeps trying until they get it right. This is that company. We had a really bumpy start. It took three installation attempts to get it right. However, the whole team was involved in driving towards customer satisfaction. Our installation technician, Patrick, and the office team followed up repeatedly. Ultimately, a happy customer, so I am updating this review. The bottom line is that this team is not going to leave you stranded.

Troy Robinson

14:41 03 Nov 22

I was originally with bell and my wife and I had an horrible experience with there team and technician. We canceled our service and went straight to Canadian security. The reason I chose this company was when I called to inquire about there services and prices Katie was easy to talked to, I told her about our previous experience and assured me that they will do better. With in a couple of days they sent their technician Tamim to setup my alarm from top to bottom, Tamim is very knowledgeable about his profession and very honest about any question I asked. He made me aware of everything that needed to be known and you can tell he just cares about giving you the best experience. Overall I’m happy I made the switch from bell to this company.. night a day difference with the customer service! Need more business like this! Tamim thank you for time work.

Metro Contract Management

15:17 01 Nov 22

After calling quite a few security companies I cant tell ya how happy I was to speak with Curtis regarding our existing security system. His knowledge and honesty saved me thousands with pointing me in a direction that I could fix the issue myself.Definitely a company that's trustworthy and cares about their customers not just their wallets.Laura

Christopher Heath

15:34 11 Oct 22

Tamim and Rahim, were absolutely amazing to deal with. We really appreciated their professionalism. The installation process and customer service, were second to none. We would definitely recommend CSP to our friends andfamily family. Great Job!

John Dobson

15:40 07 Sep 22

Morning Chelsea,Thanks for taking my call earlier this morning and taking our updated cc info.I just wanted to express how grateful we are with the services of CSP. Being our 1st ever security system, we’ve had a few “encounters”. The individuals on the other end, have been courteous, helpful and so customer focused.Thanks for the services you and others at CSP do daily and are taken for granted by so many of us.Thanks greatly,John & Dianna of Cambridge

Mel Skinner

15:07 31 Aug 22

Patrick who installed the equipment was professional and competent. He took the time to explain how the system works and made us feel at ease in its operation. An overall great experience with a professional. Curtis in sales took the time to understand our security needs and was knowledgeable in taking us through the range of options and equipment available to match our needs. A great team effort!

Mihaela

00:20 20 Aug 22

We appreciate the professional service!Patrick made the experience with our first alarm system consistent and comprehensible.The initiation of the account/contract was simple, clear and customized to our needs.Thank you!!!

Sammi McGale

17:37 25 Jul 22

Tamim was absolutely great! He took the time we needed to make decisions and explained everything extremely well. We feel safe and listened to. Thank you so much for the peace of mind you gave us!

Linda Kasprzak

12:37 25 Jul 22

Choosing the right alarm company is a daunting task but right from the onset Heather was informative and unbelievably helpful. Heather helped me with my choices, advised and made sure that my alarm needs were met. She was always available , personable and if she said she was sending me something... then she did. All of this made me feel confident in my choice of company and I could quickly see why the reviews were so great. The Alarm specialist arrived on time, did a great job of fitting everything,no ugly wires, everything looks great and works perfectly. He was great as well. A chirpy soul who explained everything. All in all a great experience from a good company that knows what it is doing. I give them 5 gold stars.UPDATEStill finding this company a 5 star. Excellent customer support. Always available. Still impressed.

virender toor

22:54 21 Jun 22

Tamim was abosulety wonderful. He helped install all the cameras and monitors for our home in an efficient and clean way. Amazing customer service skills and friendly service! Definitely will recommend him for future installations.

Paul Kenny

18:01 14 Jun 22

We were in need of a security system for our new retail space and checked with several firms before choosing Canadian Security Professionals. We could not be happier with the service we received. The sales rep we dealt with was Katie Rose Klassoff. Katie was both professional and helpful throughout the process. The technician who installed the system was wonderful, arrived at the specified time and completed the work in a timely manner. We highly recommend C.S.P. for your needs.

Rick Ramcharran

23:44 10 Jun 22

From the first call, to the latest update, even setting up things I didn’t know I had, not only organized, through, professional and very respectful, even the level of commitment Emily and Colt truly unbelievable, the security system is amazing, if you ever call and interact with their agents, you won’t regret calling!!, Emily and her team is great, very knowledgeable and polite agents are very responsive. I rest assure at night knowing CSP got my back!! I recommend this to everyone I meet, thank you guys again!! It’s a great team and service.

Gerardo Alvarez

21:56 08 Jun 22

Tamim was very professional and friendly. He installed our alarm system in a timely manner and without any issues. Highly recommend!

Julia Fee

17:32 08 Jun 22

Thrilled with Rabah Haddad’s expertise yesterday. He patiently listened and offered insightful feedback about best options. I felt very confident in the security system we choose because of all the helpful information that was provided. CAP helps by addressing your specific concerns with the best products. Everything is tailored to you as the customer. Highly recommended!

homeby lini

00:57 31 May 22

Tamim is very experience person. He is very knowledgeable about what he is doing we really appreciate it. Good job. Thank u so much Tamim

Jody Pierson

14:56 19 May 22

Tamim was on time, extremely polite & explained everything very clearly. I also liked that he discussed many different options with me about where to install key pad. He was also very good about helping me set up the app. He is an asset to your company!!

Stephanie D

19:21 10 May 22

Curtis was very knowledgeable and provided honest information that helped me make the best decision for my business alarm + lock systems.

Ran Mo

16:16 06 May 22

Tamim is very professional and knowledgeable. We were given great services and a good training after the installation. Thank you!

Avinash Siewsingh

21:26 05 May 22

Had a wonderful experience dealing with this amazing security company today. The sales rep Katie was amazing and helpful. The installer Tamim was super friendly and helpful. Thank you!

Mike Baric

15:23 13 Apr 22

From the first call to the last moment for the install it was an excellent experience. Tamim, our technician showed up on time and walked us through the best locations for our equipment install. He was very knowledgeable and experienced and addressed all of our concerns and stayed with us until everything was working properly. The solid Canadian company with excellent staff ...highly recommended!

kamran sanaee

18:07 22 Feb 22

I really satisfied with the overall experience with CSP. Katie from the sales office is very responsive. She answered all my questions overs the phone and by email. Tamim installed the system in my house. He is a friendly and knowledgeable person in this field who explained all the installation possibilities for the devices so I can decide. I totally recommend CSP. Thank you :)

Rob Tanner

00:55 02 Feb 22

So glad I switched to CSP ! Started with Heather on the phone. She was amazing….walked me through all the options, was patient and did not try to oversell me. Communication was amazing….got an install a couple of days after making the commitment. Set up of the install was easy and seamless. Rabah came on time and was super fantastic ! Nice guy, we went through everything and he is a true security professional. We have a small dog and he helped walk us through where to put the proper motion sensors. He set everything up and then make sure to walk us through all the options, how to use the new system, etc. best experience and so happy we made the move over to them !

ahmad halabi

17:10 21 Dec 21

Great experience dealing with Anas and Tamim . . The installation process was Great. Tamim explained everything in details including suggesting multiple options for placement of camera, motion sensors. He patiently explained the console and mobile app features and patiently answered all our questions ND was very great and patient with my Kids

Stephen

23:52 03 Dec 21

Tamim was an amazing service technician, he really helped me out with all my questions, got me setup with an account and notifications directly to my phone. 10 stars! I recommend Tamim for any alarm installation or technical support you need

Dante D

18:41 22 Nov 21

What a fantastic company this is. I had a couple of issues with the doorbell camera and these guys were right ON IT. Emily is super fast, super smart and super nice when assisting me. Reminds me of the service that I provide my own customers which is above and beyond!If you're looking to get an alarm installed make sure its with CSP. You won't get this level of service absolutely anywhere else.

Nancy

03:50 10 Nov 21

Wonderful Customer Service! Eric is so friendly, is always helpful, books service quickly and answers all my questions. Rabah is kind, knowledgeable, explains everything very well and is an excellent technician. Eric and Rabah make my family feel very valued as customers! I highly recommend Canadian Security Professionals.

Jack Korman

21:33 18 Oct 21

We are very happy with the service we have had, they are very knowledgeable in all of the products that they sell. Emily is very prompt in getting answers for you and if she does not have the answers for you she calls back right away with the answer. I would highly recommend using them for all of your security needs, the installation was explained throughly and the work was done professionally.

Ted Guest

21:02 22 Jun 21

Just had my system installed today by Rabah. What a professional competent installer this employee is and a great credit to your organization. He gave my wife and I excellent and easily understandable information about how to operate our system and answered our questions with great enthusiasm. You are very fortunate to have an individual of this caliber representing your company. I will recommend your products and service to all my friends because of this employee and the amazing way he treated us. Thanks so much for sending him.

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Testimonials from our clients

“On the night of August 3rd, we were victims of a hold-up.Thanks to the rapid intervention of the Protectron monitoring station employees, the police arrested the perpetrator. We sincerely applaud the excellent monitoring service and the quick response.”

Patrick Gosselin, Libre Service Esso Montreal.

“Our employees’ and business security is very close to our heart! We continue to use Protectron for their professionalism, excellent service and their technological expertise!”

Pierre Crispin, Canada Council for the Arts, Ottawa.

“Protectron has provided the Queensway-Carleton Hospital with exceptional sales and service for our Security and Access Control systems. They are committed to customer satisfaction and they have always exceeded our expectations.”

Mike Epp Manager, Security and Emergency Response Queensway-Carleton Hospital, Ottawa.

Testimonials from Commercial Clients

Patrick Gosselin, Libre Service Esso Montreal.

“Our employees’ and business security is very close to our heart! We continue to use Protectron for their professionalism, excellent service and their technological expertise!”

Pierre Crispin, Canada Council for the Arts, Ottawa.

Mike Epp Manager, Security and Emergency Response Queensway-Carleton Hospital, Ottawa.

"Our company has been working with CSP for almost 10 years. We use them to secure our retail stores and have always had a great experience with them. Their technical team is terrific and always..."

Tony W, Greenhawk Inc..

"I own a small coffee shop on the Hamilton Mountain, and after many issues, I was considering the idea of changing companies for our security system. I checked out several reviews of some local..."

Bring Your Dog Cafe And Pub, Jim Ervin.

"What a company, Heather was such a pleasure to work with. Tamim was also a great person to work with. Set my company alarm system in no time. Tamim is very friendly and answered all my questions. And..."

Gastro Market, Anthony Zolkiewicz.

"My whole experience with Canadian security professionals has been positive from the 1st step. I spoke to numerous companies and Curtis from Canadian security professionals was by far the most..."

Delicate Touch, Mark Eisenberg.

"Can’t beat the price. Thank you to my technician Rabah. Installed my equipment professionally and did a very clean job. Could not be happier with the overall service. Curtis did a fantastic job..."

Treetop Cannabis, Reggie J.

"Hands down it’s the best service you can get. Very professional from the time you reach out to them and to the final installation and set up. Heather from the office and Tamim on-site were both so..."

UCA Associates, Arun R.

"Excellent Experience I had my business and home system installed by this company and I can’t say enough about the professionalism.. The installer was so patient, explained all the functions to..."

Paradise Subs, Dan Lafleur.

"We had an alarm setup in our commercial office space by CSP. The amazing service started with Anas, who helped us understand what we needed. From there, the installer showed up on time, installed all..."

The Influence Agency, Tom Yawney.

"Tamim and Anas have helped us on numerous occasions for installation for our business and home! Its not even a question on who we would call to help us feel safe – they are quick, professional,..."

Ciscon Landscaping, Carmen Cisterna.

"What a fantastic company this is. I had a couple of issues with the doorbell camera and these guys were right ON IT. Emily is super fast, super smart and super nice when assisting me. Reminds me of..."

Dante D.

"Great service, I’m glad to have them in my business and would definitely recommend this company to my friends and family. "

Plains Laundromat, Ali Saadati.

"Heather (customer service) and Tamim (technician) were very helpful in explaining and demonstrating the services to myself and team. I had it installed in my home and office. Thank you very much for..."

Responsive Consulting Inc, Nole Coutrouzas.

"Thank you for making the process so simple and easy during a very stressful store opening. The technician was both professional and very pleasant to work with. Have nothing but positive things to say..."

The Thrifty Designer, Leslie Smith-Aragona.

"Received the best service, from first visit from the sales guy to the installation finish, gave me the best product out there and i was really pleased got them at my business and home now never will..."

Sam’s Auto, Sam Eltawil.

"Products seemed well-made and service was excellent; during the install, the technician was knowledgeable and professional. The install itself was straight forward and not intrusive aesthetically. I..."

Ali Al-Hashimi.

"Great feeling to have made right choice selecting Canadian Security Professional for Remote (smartphone) activated Alarm/Monitoring package. I highly recommend. "

Anil Kaul.

"Super helpful friendly team at CSP. Outstanding tech support. Would definitely recommend as a security company and a company that can help sort out all that is new in smart home technology. Not being..."

Kathy Shaw.

"I wish there was a 10 star button. From the first interaction until the final installation, it was an amazing experience. Not only my equipment was set up professionally but the service was..."

Ammar Albaqali.

"Excellent Staff to deal with. Very thorough about everything they install. Very friendly customer service. We were happy that they were a few minutes early to do the installation. They cleaned up..."

Giuseppe Battaglia.

"We had an alarm setup in our commercial office space by CSP. The amazing service started with Adam, who helped us understand what we needed. From there, the installer showed up on time, installed all..."

Tom Yawney.

"Very friendly conversation and nice work done by Tamim in setting up the home security installation. Also would like to thank Chelsee for all coordination and smooth installation. Thank you. "

Asha Topagi.

"Great company from sales to install . Fast install and friendly knowledgeable installers . Helped with setup and made everything easy to understand. Very nice system with cameras . Will recommend to..."

Craig Kawucha.

"We were so pleased when we contacted Canadian Service Professionals. Heather was prompt and very helpful in answering all of our questions. Our service technician, Tamim, was wonderful. He installed..."

Aravinth S.

"Choosing the right alarm company is a daunting task but right from the onset Heather was informative and unbelievably helpful. Heather helped me with my choices, advised and made sure that my alarm..."

Linda Kasprzak.

"Chelsee was so efficient and pleased to help me get the right system for my house. I wanted it installed as quickly as possible after we had a break in. It was installed the next day! Tim showed up..."

Amy Hoo.

"Very quick job, next day installation, good communication with sales person Eric. Next day Tamim showed up in our house and did a quick, professional and clean job with clear explanation and..."

Natalie M.

"Could not be happier with our new alarm system. It is user friendly and was easily adapted to suit our needs. Our Technician (Rabah) went above and beyond to ensure that our system was installed..."

Barry Snider.

"I’m very happy with the service CSP has provided, the discussion I had by email, before the installation of the system, was really helpful for finding what would be the best and the most efficient..."

Loïc W.

"Tamim came extra early to accommodate my doctor’s appointment that day. Unfortunately, some of my other installations were running late (cable, HVAC), Tamim stayed later than he was supposed to..."

Nicole.

"Canadian Security Professionals is a wonderful company to deal with. The team was very knowledgeable and educated me about the product and I felt more comfortable to use the alarm system. It is..."

Angela.

"We’re so glad we did our research and selected CSP! Incredible service from initial to the installation. Both representatives were professional, patient and educated us on how the products..."

Angeline Shawn.

"I would highly recommend CSP. The entire process was very easy and headache free. "

Francisco Peria.

"Excellent service from original contact, who immediately responded to my queries, to providing a quote based on my needs, and the professional installer. System is everything I wanted and then some...."

Luke Desimone.

"Had good communication with the sales person. He explained everything in detail. There was no hidden charges. Everything was straight forward. And the technician was super helpful, professional and..."

Ajay Mathews.

"Installer’s work was exceptionally neat and clean. I’m looking forward to having him install my security system at our cottage as well. The sales person was excellent. I will be pleased and..."

Phil Wiseman.

"Excellent experience! Thorough, professional and patient technician.. Thank you very much. We won’t hesitate to recommend you. "

Jason McMaster.

"I just switched from a well-know security firm to Canadian Security Professionals. The change over was done exceedingly well, the installation was quick and professional and service has been great...."

Eric.

"CSP has exceeded my expectations in both customer service and system quality. The pre sales interactions were handled very professionally and with a keen interest in helping me obtain a security..."

Adam H.

"Just wanted to say thanks for coordinating the install and just say that the installer did an excellent job and I would recommend your service. The installer was very patient and did everything to..."

Aldo.

"From the inital phone call consulation with Jennifer M., she was very knowledgeable and professional. I even had my spouse speak with her in order to help us make this important decision somewhat..."

Bob & Shauna.

"I want to say Thank You for all of your patience, and help. I downloaded the manual for my Simon XT Security System.. Everything is working perfectly. I went to previous employer today (I am retired)..."

From Jan and Bob.

"The installation was great, Equipment seems to be perfect, Your self and the installer was very Professional, courteous and a Pleasure to have met. I could not say enough about the Installer, I can..."

Skye’s Fashion Jewelry.

"I would like to take this opportunity to tell you how pleased I am with the excellent customer service I recently received from your technician Tamim. I wanted you to know that his patience, courtesy..."

Catherine N.

"Hi Jennifer, Great experience ! Rabah was absolutely amazing , very pleasant , friendly and fast. Explained everything very well to me and my hubby. We are very impressed with your outstanding..."

Renata.

"Just a quick note to commend Rabah who installed our alarm on Monday, Oct. 21, 2013. We are very pleased with his installation. He accommodated us, choosing the best possible location for the unit,..."

Joesph & Dee.

"Just had my alarm system set up today, and the gentleman that set it up was absolutely amazing. So kind and professional, my husband and I were truly blown away by the customer service we received..."

Kristina Kamber.

"I recently had a system installed at my house. So far, the system appears to be working great, easy to use and is a real peace of mind. I hope it continues this way. I would like to comment on the..."

Pierre Jean.

"The alarm system is all that I expected. The installation guy was polite and helpful. Thanks again for your help. I’m confident that I made the right choice in going with your company. "

Ed Doherty.

"We are very excited about making the switch. I really like the idea that the home will not only be monitored for burglars but also for fire and the fact that we will finally have a keypad (so my..."

Susie.

"As we were looking into purchasing a home security system, we got in touch with Jennifer Morgan. Throughout the entire process, Jennifer was extremely helpful and went above and beyond our..."

Rob and Sherry P.

"You will be delighted to know that both Tamim and I exchanged good words about you. We both agreed your enthusiasm and ability to compromise wins business. For example, I was dealing with 3 other..."

Raymond.

"Thank you for all the help with our alarm system quote helping us grasp the vital distinctions between the various models and monitoring services available. The installation team you sent were..."

Cliff.

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Testimonials & Reviews

Canadian Security Professionals Protects You!

Testimonials from our clients

Testimonials from Commercial Clients

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